FAQ

What is Heritage Jewelz & Co.?

Heritage Jewelz & Co. is premier destination for exquisite imitation jewelry, proudly established in Ontario, Canada. At Heritage Jewelz & Co. , we believe that everyone deserves to adorn themselves with beautiful, high-quality jewelry without breaking the bank.

What is Heritage Jewelz & Co. return policy?

At Heritage Jewelz & Co., we strive to best serve our customers. If you receive damanged or incorrect product, we'd happily initiate a return and refund, once you send us unboxing video at heritagejewelz@gmail.com or our whatsapp number. 

We do not accept returns for any other reasons. Please refer to Return & Refund Policy page for details.

What is Heritage Jewelz & Co. Shipping policy?

We ship our products worldwide. We offer flat shipping rates worldwide. Please refer to Delivery Instructions for details.

I want to send gift to someone special. Can Heritage Jewelz & Co. do it?

If you want to send Heritage Jewelz & Co. products as gift to someone special, please email us your order number with any special message to be printed with the gift at heritagejewelz@gmail.com or via whatsapp number

Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it. Cancellations are honored if your order hasn't been dispatched yet. Please email us at heritagejewelz@gmail.com to request a cancellation.

Is there any allergic information I need to be aware about?

Yes, allergy disclaimer can be found in disclaimer section.

How do I connect with Heritage Jewelz & Co. customer support?

You can connect with our customer support team either via email heritagejewelz@gmail.com or via Chat feature on the web or mobile website. It is at the bottom right. You can also send us a message on our Whatsapp number +1(647) 839-0026

I have technical difficulties with website or cannot place my order.

Please email us at heritagejewelz@gmail.com or connect with us via our whatsapp number. If neither works, please send us a direct message on our instagram page. Our customer success team will be happy to assist you.